Shipping Policy

Shipping Policies

Processing Times

All orders are shipped within 1-2 business days of receipt. If you are fulfilling orders for customers on other platforms, please be aware of this processing time.  

 

Shipping Methods & Rates


CONTINENTAL US SHIPPING ADDRESSES

  • GROUND SHIPPING: Orders generally ship via UPS Ground, USPS Ground Advantage, or USPS Priority Mail. Shipping rates are available via Excel spreadsheet by emailing customer service.
  • RUSH SHIPPING: Rush shipping is no longer available!
  • Shipping is not available for PO box, APO/FPO addresses, Alaska, or Hawaii.  

 

Shipping Times

Ground shipping methods within the USA (UPS Ground, USPS Ground Advantage, USPS Priority Mail) will take anywhere from 1 to 7 days to reach a destination, plus 1 to 2 days processing time. 

 

Tracking

For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 12 hours for a tracking number to be trackable through the UPS or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact our customer service team for assistance. 

 

Packaging and Packing of Orders

All packing and packaging of orders is done at our discretion.  This includes box sizes and weights.  This will be done within reason and shipment provider guidelines.  

 

Insurance & Damage Claims

All shipments are insured for their full replacement value. If you or your customer receive an item that was damaged during shipment, please contact our customer service team to arrange for a replacement.